FAQ
Frequentlyaskedquestions
Quick answers about digital loyalty cards, Wallet, stamping, pricing and getting started.
No. Your customers do not need a separate gobonki app. The digital stamp card can be used directly on the smartphone and stored in a compatible wallet such as Apple Wallet or Google Wallet.
Yes. gobonki is designed for both iPhone and Android smartphones. Customers can save their digital stamp card in the compatible wallet on their device without needing a separate gobonki customer app.
gobonki offers several ways to give stamps. Depending on your setup, you can use the gobonki Business App, NFC tags or NFC cards, or self-service mode.
No special hardware is required for the basic use of gobonki. Many functions can be used directly with a smartphone. Depending on your setup, NFC tags, NFC cards or a self-service device can also be used.
Yes. gobonki also supports businesses with multiple locations. Depending on your plan and setup, locations, staff and permissions can be managed centrally, and customers can collect or redeem across participating locations.
Yes. Depending on your gobonki solution, wallet-based push notifications can be sent directly to cardholders on their smartphones. Customers do not need a separate gobonki customer app for this.
Yes. gobonki offers different plans for different business needs, including a free option.
Pricing pagegobonki is designed to process personal data responsibly and with consideration for applicable data-protection requirements. Depending on the stamping method, gobonki also provides safeguards such as time restrictions, permissions and the ability to deactivate tags or access.
Yes. You can add your logo, colors, images and other content so the digital stamp card matches your brand.
Yes, if you enable rewards across participating locations. You decide which locations allow redemption.
Usually in around 2 minutes once your logo, stamp setup and reward are ready.
Yes. Suitable integrations can connect gobonki with POS systems, websites, online shops, apps or other software. Availability depends on the system and its interfaces.
On a new phone, the customer can add the card again using the original card link, QR code or NFC access. Existing stamps are usually retained when the same card is accessed.